Ace Hardware’s new experiential store model to be ‘immersive shopping experience that you can’t find anywhere else’

Dubbed Elevate Ace, CEO John Venhuizen on Thursday said the home improvement retailer plans to invest over $1 billion to add the concept to its new and existing stores over the next five years.

Key changes include adding store-in-store brand showrooms; new product assortments; a flagship store model featuring an outdoor space with a live goods display; and enhanced customer service.

“[We] wanted to create more than just a space where customers could come shop but a space in which they could connect,” Dale Fennel, the company’s vice president of merchandising, said in an interview with Retail Dive. “We think that Elevate Ace is a fundamental change in our store model.”

Ace Hardware
Chuck Ungaro | Global Real Estate Manager

Additional Filters

Subcategory
Tags