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Dive Brief:
Unifying its approach to the technology, Walmart launched a new companywide artificial intelligence framework centered around four “super agents” to support various business touchpoints, according to a blog post from Chief Technology Officer and Chief Development Officer Suresh Kumar shared with Retail Dive Thursday.
The mass retailer has quickly built AI agents across the business and is now implementing a streamlined approach, where several agents will support a larger super agent to minimize user confusion. The four super agents include: the customer-facing Sparky agent that launched in June; the partner agent Marty for suppliers, advertisers and sellers; a store-centric associate agent; and an agent for company tech developers.
Walmart will continue adding specialized subagents to the super agents over the next year, making them “a more visible part of the Walmart ecosystem,” per Kumar. The news coincides with the announcement Wednesday that Walmart tapped Instacart executive Daniel Danker as its executive vice president of AI acceleration, product and design.